What Information Do We Collect?
We collect several types of information to ensure a secure and personalized experience on the cv 99 platform. This data is used solely for service improvement, account verification, and fulfilling legal obligations. We never collect unnecessary or excessive information. A detailed breakdown by category is provided below.
Account Information
During registration, we collect your name, email address, mobile number, date of birth, and address in Bangladesh. This information is essential for verifying your identity and keeping your account secure. National ID or passport details may also be requested for identity verification and are stored only in a secure, encrypted environment. Registration is strictly prohibited for users under 18, and we take the necessary steps to verify age.
Device & Browser Information
When you use the cv 99 website or app, your device type, operating system, browser version, and IP address may be collected automatically. This technical data is used to improve site performance, detect security threats, and optimize the mobile experience. Given the high volume of mobile users in Bangladesh, we pay particular attention to mobile device data to ensure the best possible experience.
Local Payments & BDT Transaction Data
For financial transactions, we collect deposit and withdrawal amounts, payment method (bKash, Nagad, Rocket, etc.), and transaction date and time. BDT-related data is retained to prevent financial fraud and support Responsible Gaming. Transactions are processed through our payment partners, and full card numbers or PIN codes are never stored on our servers.
Cookies & Usage Data
We use cookies, local storage, and similar technologies to store your session data, language preference, and login status. We may also collect usage analytics such as time spent on pages, games played, and promotions you engaged with. This information helps us show you relevant offers and content.
What is my data used for?
Cv 99 uses collected data only for specific, legitimate purposes. We never sell your information to third parties or share it without authorization. The primary purposes are detailed below.
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Identity Verification & Account Management:
Your information is used to complete registration, verify login, and maintain account security. If unauthorized access or fraud is suspected, we can take immediate action. This process keeps your account fully protected.
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Financial Transaction Processing:
Payment information is used to process deposits, withdrawals, and bonuses. All BDT-based transactions are recorded accurately and are available for dispute resolution. This data is also required to meet the demands of financial regulatory authorities.
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Service Improvement & Personalization:
We analyze usage patterns to improve platform speed, design, and content. Special attention is given to cricket betting, mobile app experience, and local payment options based on the preferences of users in Bangladesh. Relevant promotions are displayed according to your interests and activity.
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Responsible Gaming & Protection:
We monitor for unusual betting behavior so we can offer timely support. Transactions are also monitored to ensure compliance with Anti-Money Laundering (AML) regulations. We stay vigilant at all times to keep your gaming experience enjoyable and safe.
Cookies & Tracking Technologies
When you visit the cv 99 website, our system automatically uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help recognize you on return visits. Without this technology, maintaining login sessions or delivering a personalized experience would not be possible.
Essential Cookies
These cookies are essential for maintaining login status, session security, and saving form data. Disabling them will affect the core functionality of the site. They are not used to track any personal information.
Analytics Cookies
These cookies are used to analyze page visits, bounce rates, and user flow. All data collected is fully anonymized and not linked to any individual. This analysis helps us continually improve our services.
Preference Cookies
These cookies remember your language preference, theme choice, and display settings. You won't need to reconfigure them on every visit, as your preferences are saved. This makes your experience feel personal from the moment you arrive.
Cookie Controls
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect login and payment features. We are always transparent about how cookies are used.
Data Storage & Security
Your personal and financial information is stored with the highest level of security on the cv 99 platform. We use industry-standard SSL/TLS encryption, firewalls, and Two-Factor Authentication. Our server infrastructure undergoes regular security audits, and any vulnerabilities are addressed promptly.
How long your data is retained depends on the type of transaction and applicable legal obligations. Necessary data is kept while your account is active, and financial records may be retained for a defined period after account closure in accordance with applicable Bangladeshi law. Once that period expires, data is securely deleted or anonymized.
We monitor account activity around the clock to protect against unauthorized access. If a suspicious login or unusual transaction is detected, you will be alerted immediately and your account may be temporarily locked. We strongly recommend using a strong password and changing it regularly.
Sharing Information with Third Parties
Cv 99 does not sell your personal data to any third party. Limited data may be shared with trusted partners for operational purposes, strictly under confidentiality agreements. These partners may only use the data for the specific purpose it was shared for — any other use is strictly prohibited.
Payment Processors
BKash, Nagad, Rocket, and other BDT payment gateways receive only the information necessary to process transactions. They use this data solely for transaction verification and do not store it independently. All such partners operate in compliance with Bangladesh Bank regulations.
Security Partners
We work with specialized firms for fraud detection and cybersecurity. These firms receive only limited data strictly for analyzing suspicious activity. They are not permitted to use it for marketing or any commercial purpose.
Legal Authorities
If Bangladesh law enforcement or a regulatory authority issues a legal order, we may be required to provide the relevant information. In such cases, we fulfill our legal obligations and will endeavor to notify you in advance where possible. We always strive to protect user rights.
What We Never Do
Your data is never sold or transferred to advertising networks, data brokers, or any third-party commercial entity. It is not used for marketing purposes without your consent. cv 99 always treats user privacy as its highest priority.
Your Rights & Controls
Cv 99 believes you should have full control over your personal data. In compliance with Bangladesh's applicable digital security laws and international privacy standards, we guarantee the following rights for all users. To exercise any of these rights, please contact our support team.
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Right to Access Your Data
You have the right to know what information we hold about you. You may request a full copy of your data in writing, and we will respond within 30 business days of receiving your request. The data will be sent to your registered email in a secure format.
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Right to Rectification
If any information in your profile is incorrect or outdated, you can request a correction. Some details can be updated directly through your account settings, while others may require identity verification. Keeping your information accurate is important for your own security.
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Right to Erasure
You may request deletion of your account and associated data at any time. However, financial transaction records are required by Bangladeshi law to be retained for a specified period and are not subject to this request. Any active balance or pending bets must be settled before an account can be deleted.
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Right to Object to Processing
You may object at any time to your data being used for marketing communications or analytical purposes. Once your objection is received, the relevant processing will be stopped. However, processing that is essential to delivering our services may not be possible to halt.
Policy Changes & Updates
Cv 99 may update this Privacy Policy from time to time to reflect new services, technology changes, or legal requirements. We will notify you in advance of any significant changes via email or through the platform. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
The "Last Updated" date at the top of this page is always kept accurate and current. Previous versions may be available upon request through our support team. We recommend visiting this page regularly to stay informed about our latest policy. cv 99 is committed to maintaining transparent communication with its users.
Support & Contact
For any questions, concerns, or requests regarding this Privacy Policy, please contact cv 99's dedicated support team. Our team is available around the clock, seven days a week, on Bangladesh Standard Time. All privacy-related complaints are resolved with the highest priority.
Contact by Email
Email us for privacy-related requests:
Support@cv99.wine
Live Support
For faster assistance, visit our FAQ page or reach us directly via live chat. Answers to common questions FAQ also available in the section.
We aim to provide an initial response within 7 business days and a final resolution within 30 business days of receiving your privacy complaint. Every user's privacy matters deeply to us at cv 99, and we are committed to handling all matters responsibly and transparently.
Start Safe Today
Your data is fully secure at cv 99. Enjoy the best betting experience in Bangladesh on our safe and trusted platform. If you have any questions, our support team is always here to help.